Official Blood Wars Board | Print: R1 - server crash

Posted by Szeszej on 09-23-2015 at15:56:

R1 - server crash

Hello
In short, the server holding R1 has crashed and the problem is very serious. The latest backup is from 19.09.2015 and so all the progress in the game will be reverted to that point. We understand that this will be incredibly troublesome for all of you so as a compensation:

- when the server is back up, all auctions will be extended by 24h
- premium accounts of all players will be extended by 10 days
- all premium services for all players will be extended by 10 days
- we will activate Night of Heroes from 24.09-27.09.2015. The event will start at 9 AM.

We are terribly sorry for all the inconvenice this has caused.

Best regards,
BW Team

Posted by Scourge on 09-23-2015 at16:07:

Oh great, my p5 upgrade from last night...

Posted by Unholy Emperor on 09-23-2015 at16:09:

My heart just sank a bit, I only just got my white dragon badge last night!

How about Souvenir Shop every day that we get reset by too?

Posted by dooz on 09-23-2015 at16:10:

Great I lost plastic neckerchief of wisdom and get 10 days of premium as compensation....
How the hell can you have paying customers and not have nightly backup??

You call it an inconvenience, I call it 200 soulstones lost

Posted by Unholy Emperor on 09-23-2015 at16:11:

quote:

Originally posted by dooz
Great I lost plastic neckerchief of wisdom and get 10 days of premium as compensation....
How the hell can you have paying customers and not have nightly backup??

I thought that's what the 3am logout was for! To back up all our data!

Posted by makavelli on 09-23-2015 at16:12:

10 days prem, what a joke

Posted by SyTime on 09-23-2015 at16:15:

Oh my gosh. U telling me the first drop in a year I had (twisted of beauty) + my upgrade to p4 is gone?

Posted by Scourge on 09-23-2015 at16:15:

So the 4 am daily backup is just for show ? Its just a message but it actually doesmt happen ?

I'm glad i'll get 10 days prem for loosing a p5 upgrade which costs over 200 ss.

Definitely makes up for it.

Posted by dtr on 09-23-2015 at16:21:

And what if the 4am daily backup is also corrupted? that would explain why they have to go back so far!

I, for one, am much more interested in what caused the crash in the first place, and what they are going to do to prevent it happening in the future!

Although, I wouldn't mind some free expo passes too!

Any idea when the server will be back?

Posted by Grizly on 09-23-2015 at16:24:

not a big deal but i loose a leg biting mace of lead Frown

(i find it on the quests)

taking in consideration the posts from up-here - we need 1 100% free upgrade for 1 item Smile

Posted by sparxs on 09-23-2015 at16:27:

No way good enough!

Four days we gotta lose?

Some people hAve had good drops
Great upgrades
And dropped a few runes in one expo for 2nd

And you wanna offer us 10 days free prem and noh ?
Sorry but that's not enough
We pay for a service which clearly we ain't getting
Think you need to re think what you wanna offer us

Posted by lightboy on 09-23-2015 at16:30:

My guess is that the daily backup is just a daily one kept on the same server, and they do weekly backup stored in a different location.

Any ETA to have the server back & running?

Posted by deadpool on 09-23-2015 at16:37:

And my badge from cementary of unbelivers???

You are making backups once a week? Thats a joke, there is no point to play this game tis way

Posted by Szeszej on 09-23-2015 at16:37:

Yes, the daily backup has been corrupted and we are unable to use it. That is why we have to use the 19.09 one. I know this is very unfortunate but the issue is independent of us.

I cannot yet say when the server will be back up.

Posted by Agresiel on 09-23-2015 at16:38:

could at least offer people 2-3 free runes of their choice...

arena points lost
pop is obviously lost,
stones lost
upgrades lost
enchants from KOTH lost
runes lost
quest drops lost
evo points/evos

some prem doesnt help for any of this, and the night of heroes is nice but really does nothing for over half of that list...

when stuff like this happenes devs should do everything in their power to appease their playerbase esspecially from a dwindling playerbase game like blood wars

my advice would be to give everyone

2 free runes of their choice/ random
200 free evo points (50 perday) which is normal
night of heroes as planned to make up for stones and pop loss
extend all arena buffs for 5 days
cant do anything for koths- maybe 1 free enchant roll
maybe 1 free upgrade
bonus 50-100 luck on quests for a day

just a suggestion to solve all the trouble you have just caused

oh anyone want to redo the customer survey ?

Posted by CESARZ on 09-23-2015 at16:51:

we lost 4 days so maybe 2 weeks night of heroes?

Posted by Nayrlien on 09-23-2015 at16:52:

Unfortunately, according to the terms we all agreed to, (guessing most like me didn't/haven't read them) we aren't entitled to anything. So I guess we should be grateful they are offering the compensation they are. Whilst it's annoying (I upgraded something to p3 today for the first time) there isn't anything they are legally required to do :/

Â§1 General terms of use
I. Accepting RTA is required for membership in BloodWars and for using the portal.
II. BloodWars is a free game available through the medium of Internet. BloodWars is not liable in any way to lost data, availability of the game, faulty programming and other factors influencing course or quality of the game.

Posted by Agresiel on 09-23-2015 at16:54:

whole that is true technically speaking, good customer service is usually a good idea for customer retention

i mean its not like it will cost them anything

Posted by dtr on 09-23-2015 at16:56:

quote:

Originally posted by Szeszej
Yes, the daily backup has been corrupted and we are unable to use it. That is why we have to use the 19.09 one. I know this is very unfortunate but the issue is independent of us.

I cannot yet say when the server will be back up.

I called it! Sounds like a server error - there is nothing the BW team can do about it - be thankful that they have apologised and given us 4 days of NoH.

Posted by Nayrlien on 09-23-2015 at16:58:

You are right, but you know the history of previous compensation shouts. They give us what they want and nothing more, no matter what is asked for :/

Posted by sparxs on 09-23-2015 at17:09:

Also is it any other servers ?
Or just us ?
If it's just us
How comes ?
It always seems to be our server lol

Posted by Nayrlien on 09-23-2015 at17:14:

Looks like it isn't just us. This was someone on necro

TrueForces 15:40 -> R1 server is down?
WÅ‚Ã³czykij 15:51 -> yep ;d and 4 pl servers too they will be soon repaired

Posted by dtr on 09-23-2015 at17:21:

R1 is back - BUT ITS NECRO LEVELS??? WTF

Posted by Luna Kai on 09-23-2015 at17:22:

Whys all gear at perfect and all enchantments been halfed o.O

Posted by adana on 09-23-2015 at17:25:

All my perfect +5 items are now perfect Smile

enchants/talismans gone.

congratulations, you destroyed R1UK!

Posted by Scourge on 09-23-2015 at17:25:

Did you guys just convert underworld into a server type which is completely dead and that nobody likes ????????

All my gear is at perf and no well of souls...

Posted by Konrad on 09-23-2015 at17:26:

All should be back to normal.

Thanks for your patience and understanding. Again, we're deeply sorry for this turn of events.

Posted by darc on 09-23-2015 at17:29:

I lost my copper ring of Fox I think you should give everyone max stuff from the new arena shop aswell to make up for the items lost and upgrades

Posted by dtr on 09-23-2015 at17:29:

quote:

Originally posted by Konrad
All should be back to normal.

Thanks for your patience and understanding. Again, we're deeply sorry for this turn of events.

Thanks for the swift reply and for resolving it as quickly as you did.

Posted by adana on 09-23-2015 at17:32:

Yep, everything works now!

except auctions. No items listed, and i have 3 items put up, (one of them selling) that i sold 4 days ago Tongue

Posted by joe stonned on 09-23-2015 at17:37:

We also need double rune, evo event to make up for wot we lost

Posted by Scourge on 09-23-2015 at17:41:

Patience maybe, understanding certainly not. I had managed to gain 2 lvl 2 talismans. Now i'm back to all of them lvl 1 and 5 runes missing.
Lost a p5 upgrade.
Lost a few drops.
Lost evo points which honestly I won't get back cos I don't have the patience and time to do 16 attacks every single day while last few days I found the motivation.
Lost auctions and some merges I had done.
Etc etc

And it is for this kind of stuff that we pay 9 euros for 180 days of premium which if you actually play with all the shortening, deluxe options, armoury etc basically lasts a month and half. Over 3 accounts now, it's 27 euros every month and a half. It's more than I pay monthly for my fiber optic ISP and cell phone combined.

For this ? Getting 10 days prem and some NoH ?

We have often said your customer handling of the UK server was at times poor but this beats records.

Posted by coolmansarat on 09-23-2015 at17:44:

my murderous thunderfist of valour! T_T

dayummm

Posted by Unholy Emperor on 09-23-2015 at17:48:

I'd be happy with a week of Souvenir Shop, that's my two cents.

Posted by xpa on 09-23-2015 at17:51:

It's a very poor compensation for all the s*** done Frown

I like to play bw but after this my lvls of motivation are very low, like everyone else I lost drops, runes , EVO points, merges and so on. I'm really pissed off.

Posted by Luna Kai on 09-23-2015 at17:58:

what happened to all auctioned items also week of super sweet drops would be nice and week of souv shop Big Grin

Posted by coolmansarat on 09-23-2015 at18:49:

as compensation let everyone get the grand prize given at lottery

Posted by xpa on 09-23-2015 at18:59:

Another problem I found. In the last days I extended the temporary bonuses with silver coins, now I don't have that temporary bonuses and also no coins. Frown

Thx bw