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Posted by Unholy Emperor on 11-11-2017 at11:20:

  Tried to change race

Id in game: 90525

Problem description: last night I bought 180 days of premium to change race. After 4 attempts of entering my password only to be logged out of the game each time I tried, I gave up and went to bed. I had no premium before I bought the 180.

I've just tried again and I'm a bit stunned it's already cost me a day of premium. I only have 179 days now but it's less than 24 hours since I bought it. Now you're asking me to spend more money to change race.

Could I get refunded so I can try again with the full 180 days that I only wanted to spend on changing race. I don't have any more money for a week and it's a bit of a joke for a game you love to essentially say "buy some more, try again".

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Posted by Demandred on 11-11-2017 at18:09:

 

If its a case that as soon as the premium was bought one day was already spent to enact premium on the account(meaning only 179 available to "spend"), I agree that's a bit shitty. There should be a short buffer period where you can choose to spend premium or enact it.
Just my two cents

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Posted by Unholy Emperor on 11-11-2017 at23:43:

 

Yeah I agree, I intended to be without premium til my next payday so I would have liked to not have it automatically applied to my account

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Posted by Szeszej on 11-13-2017 at07:10:

 

Sorry to hear that, I'll see what we can do

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Posted by Szeszej on 11-14-2017 at10:19:

 

I've sent you a PM