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Posted by byn on 05-30-2018 at16:50:

  Problem buying premium through mobile option

Id in game: broodje

Problem description: mobile premium top up not working

Every time I enter mobile and press buy I get: An error has occurred, unable to load transaction.

I topped up with this mobile number last time with no issues.

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Posted by faceeater on 05-30-2018 at19:36:

  RE: Problem buying premium through mobile option

me also ive tried on o2, EE and sky mobile

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Posted by byn on 06-03-2018 at02:15:

 

Any chance of a reply?

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Posted by Szeszej on 06-03-2018 at12:47:

 

Sorry. For some reason I missed this thread. Have you tried using the premium contact form?

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Posted by byn on 06-03-2018 at14:03:

 

No, that states; What should I do if my Premium Account is not extended? which it is not the problem, it just won't go past entering mobile number.

After entering mobile number it comes up with the error notice as stated above, and goes no further, usually it would send a code to your mobile which after entering tops up premium, it does not go that far.

As second poster said he is having same issue so it's not a one off with my number or devices.

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Posted by Szeszej on 06-04-2018 at03:37:

 

It seems you're right, there's really no good option there. I'll pass this to Konrad.

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Posted by Szeszej on 06-04-2018 at10:37:

 

All right. First of all - is it still happening? It might have been just a temporary problem. Second of all - the contact form is so minimalistic because there's really not much we can do about mobile payments. You need to contact the service provider here: http://payment.allopass.com/error/newcomplain.apu?ids=152519&idd=418518

All we can say is the system works at the moment and payments are being processed.

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Posted by byn on 06-04-2018 at12:08:

 

No still doing the same; An error has occurred, unable to load transaction.

I have used the link you provided but can not submit to them as it asks for a shortcode, which I do not have. It is information required to progress with the contact form.

Face are you still having the same problem?

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Posted by byn on 06-06-2018 at10:26:

 

Problem half solved sausage.

I went onto the laptop and the mobile top up worked as normal. It would seem that the error only occurs using apple devices, well at least my phone and iPad. Although last time I used mobile top up I used these devices with no issue.

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Posted by Szeszej on 06-06-2018 at20:29:

 

We'll try to check that, thank you!

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Posted by Szeszej on 06-07-2018 at08:43:

 

Could you take a screenshot of the error and tell us what system/browser you use on both devices? That'd be really helpful for us.