Szeszej
Administrator
Registration Date: 02-21-2007
Posts: 1,859
Location: Poland Clan: Overlords
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Hello
In short, the server holding R1 has crashed and the problem is very serious. The latest backup is from 19.09.2015 and so all the progress in the game will be reverted to that point. We understand that this will be incredibly troublesome for all of you so as a compensation:
- when the server is back up, all auctions will be extended by 24h
- premium accounts of all players will be extended by 10 days
- all premium services for all players will be extended by 10 days
- we will activate Night of Heroes from 24.09-27.09.2015. The event will start at 9 AM.
We are terribly sorry for all the inconvenice this has caused.
Best regards,
BW Team
__________________
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Heresy grows from idleness.
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09-23-2015 15:56 |
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Scourge
Triple Ace
Registration Date: 08-01-2013
Posts: 221
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Oh great, my p5 upgrade from last night...
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09-23-2015 16:07 |
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makavelli
Triple Ace
Registration Date: 04-19-2008
Posts: 170
Location: bristol,england Race in game: Absorber Clan: BOS
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10 days prem, what a joke
__________________ only god can judge me
<a href="http://eu.playstation.com/psn/profile/Michaelprice/"><img src="http://mypsn.eu.playstation.com/psn/profile/Michaelprice.png" border="0" /></a>
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09-23-2015 16:12 |
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SyTime
Newbie
Registration Date: 08-20-2009
Posts: 1
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Oh my gosh. U telling me the first drop in a year I had (twisted of beauty) + my upgrade to p4 is gone?
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09-23-2015 16:15 |
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Scourge
Triple Ace
Registration Date: 08-01-2013
Posts: 221
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So the 4 am daily backup is just for show ? Its just a message but it actually doesmt happen ?
I'm glad i'll get 10 days prem for loosing a p5 upgrade which costs over 200 ss.
Definitely makes up for it.
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09-23-2015 16:15 |
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Grizly
Lord
Registration Date: 11-10-2009
Posts: 276
Location: FarAway - Eastern Europe Race in game: Absorber Clan: BC-R/D.B.
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09-23-2015 16:24 |
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sparxs
Double Ace
Registration Date: 04-11-2008
Posts: 103
Clan: Dark
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No way good enough!
Four days we gotta lose?
Some people hAve had good drops
Great upgrades
And dropped a few runes in one expo for 2nd
And you wanna offer us 10 days free prem and noh ?
Sorry but that's not enough
We pay for a service which clearly we ain't getting
Think you need to re think what you wanna offer us
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09-23-2015 16:27 |
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lightboy
Double Ace
Registration Date: 05-17-2009
Posts: 107
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My guess is that the daily backup is just a daily one kept on the same server, and they do weekly backup stored in a different location.
Any ETA to have the server back & running?
__________________ IGN:
- R1: lightboy01
- R2: lightboy
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09-23-2015 16:30 |
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deadpool
Member
Registration Date: 02-18-2009
Posts: 34
Race in game: Absorber Clan: KHORNE
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And my badge from cementary of unbelivers???
You are making backups once a week? Thats a joke, there is no point to play this game tis way
__________________ grimclash [UK1]
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09-23-2015 16:37 |
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Szeszej
Administrator
Registration Date: 02-21-2007
Posts: 1,859
Location: Poland Clan: Overlords
Thread Starter
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Yes, the daily backup has been corrupted and we are unable to use it. That is why we have to use the 19.09 one. I know this is very unfortunate but the issue is independent of us.
I cannot yet say when the server will be back up.
__________________
Before sending a PM, read the PM rules
If Supermoderators or moderators do not listen or unjustly ignore your PMs, write a PM to me.
Heresy grows from idleness.
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09-23-2015 16:37 |
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Agresiel
Trade Mod "Poor, Poor Me"
Registration Date: 02-11-2008
Posts: 172
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could at least offer people 2-3 free runes of their choice...
arena points lost
pop is obviously lost,
stones lost
upgrades lost
enchants from KOTH lost
runes lost
quest drops lost
evo points/evos
some prem doesnt help for any of this, and the night of heroes is nice but really does nothing for over half of that list...
when stuff like this happenes devs should do everything in their power to appease their playerbase esspecially from a dwindling playerbase game like blood wars
my advice would be to give everyone
2 free runes of their choice/ random
200 free evo points (50 perday) which is normal
night of heroes as planned to make up for stones and pop loss
extend all arena buffs for 5 days
cant do anything for koths- maybe 1 free enchant roll
maybe 1 free upgrade
bonus 50-100 luck on quests for a day
just a suggestion to solve all the trouble you have just caused
oh anyone want to redo the customer survey ?
__________________ Agresiel strikes critically wit Light Thunderfist of Courage(G+3)Golem takes 2 damage.
Golem is slain on the battlefield.
http://r1.bloodwars.net/showmsg.php?mid=18485014&key=8c7b39c98f
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09-23-2015 16:38 |
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CESARZ
Lord
Registration Date: 03-09-2007
Posts: 476
Location: Poland Race in game: Absorber Clan: DB
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we lost 4 days so maybe 2 weeks night of heroes?
__________________
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09-23-2015 16:51 |
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Nayrlien
Full Member
Registration Date: 12-13-2007
Posts: 63
Location: Weymouth, Dorset Race in game: Absorber
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Unfortunately, according to the terms we all agreed to, (guessing most like me didn't/haven't read them) we aren't entitled to anything. So I guess we should be grateful they are offering the compensation they are. Whilst it's annoying (I upgraded something to p3 today for the first time) there isn't anything they are legally required to do :/
§1 General terms of use
I. Accepting RTA is required for membership in BloodWars and for using the portal.
II. BloodWars is a free game available through the medium of Internet. BloodWars is not liable in any way to lost data, availability of the game, faulty programming and other factors influencing course or quality of the game.
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09-23-2015 16:52 |
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Agresiel
Trade Mod "Poor, Poor Me"
Registration Date: 02-11-2008
Posts: 172
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whole that is true technically speaking, good customer service is usually a good idea for customer retention
i mean its not like it will cost them anything
__________________ Agresiel strikes critically wit Light Thunderfist of Courage(G+3)Golem takes 2 damage.
Golem is slain on the battlefield.
http://r1.bloodwars.net/showmsg.php?mid=18485014&key=8c7b39c98f
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09-23-2015 16:54 |
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Nayrlien
Full Member
Registration Date: 12-13-2007
Posts: 63
Location: Weymouth, Dorset Race in game: Absorber
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You are right, but you know the history of previous compensation shouts. They give us what they want and nothing more, no matter what is asked for :/
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09-23-2015 16:58 |
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sparxs
Double Ace
Registration Date: 04-11-2008
Posts: 103
Clan: Dark
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Also is it any other servers ?
Or just us ?
If it's just us
How comes ?
It always seems to be our server lol
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09-23-2015 17:09 |
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Nayrlien
Full Member
Registration Date: 12-13-2007
Posts: 63
Location: Weymouth, Dorset Race in game: Absorber
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Looks like it isn't just us. This was someone on necro
TrueForces 15:40 -> R1 server is down?
Włóczykij 15:51 -> yep ;d and 4 pl servers too they will be soon repaired
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09-23-2015 17:14 |
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Luna Kai
Newbie
Registration Date: 02-14-2013
Posts: 5
Location: UK Race in game: Absorber Clan: BoS
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Whys all gear at perfect and all enchantments been halfed o.O
__________________ You cant touch this :3
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09-23-2015 17:22 |
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adana
Newbie
Registration Date: 03-05-2009
Posts: 9
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All my perfect +5 items are now perfect
enchants/talismans gone.
congratulations, you destroyed R1UK!
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09-23-2015 17:25 |
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Scourge
Triple Ace
Registration Date: 08-01-2013
Posts: 221
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Did you guys just convert underworld into a server type which is completely dead and that nobody likes ????????
All my gear is at perf and no well of souls...
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09-23-2015 17:25 |
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Konrad
Administrator
Registration Date: 02-21-2007
Posts: 227
Location: Poland
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All should be back to normal.
Thanks for your patience and understanding. Again, we're deeply sorry for this turn of events.
__________________ Contact Info:
Premium problems >> use Premium reporting option in game.
Question about game >> use "Words of advice" forum.
Other >> pm Szeszej
Please do not PM me directly. Thanks.
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09-23-2015 17:26 |
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darc
Viking
Registration Date: 01-17-2008
Posts: 691
Race in game: Absorber
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I lost my copper ring of Fox I think you should give everyone max stuff from the new arena shop aswell to make up for the items lost and upgrades
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09-23-2015 17:29 |
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adana
Newbie
Registration Date: 03-05-2009
Posts: 9
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Yep, everything works now!
except auctions. No items listed, and i have 3 items put up, (one of them selling) that i sold 4 days ago
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09-23-2015 17:32 |
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joe stonned
Member
Registration Date: 04-08-2011
Posts: 27
Location: Ireland (Republic of)
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We also need double rune, evo event to make up for wot we lost
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09-23-2015 17:37 |
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Scourge
Triple Ace
Registration Date: 08-01-2013
Posts: 221
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Patience maybe, understanding certainly not. I had managed to gain 2 lvl 2 talismans. Now i'm back to all of them lvl 1 and 5 runes missing.
Lost a p5 upgrade.
Lost a few drops.
Lost evo points which honestly I won't get back cos I don't have the patience and time to do 16 attacks every single day while last few days I found the motivation.
Lost auctions and some merges I had done.
Etc etc
And it is for this kind of stuff that we pay 9 euros for 180 days of premium which if you actually play with all the shortening, deluxe options, armoury etc basically lasts a month and half. Over 3 accounts now, it's 27 euros every month and a half. It's more than I pay monthly for my fiber optic ISP and cell phone combined.
For this ? Getting 10 days prem and some NoH ?
We have often said your customer handling of the UK server was at times poor but this beats records.
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09-23-2015 17:41 |
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coolmansarat
Junior Member
Registration Date: 06-22-2013
Posts: 18
Location: nocrapsville Race in game: Cultist Clan: AS
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my murderous thunderfist of valour! T_T |
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dayummm
__________________ RnG is actually a sadist dinosaur reaping pleasures out of failed upgrades and quests and ambushes and expeditions and arenas and koths.
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09-23-2015 17:44 |
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xpa
Full Member
Registration Date: 09-11-2008
Posts: 53
Race in game: Thoughtcatcher Clan: BOS
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It's a very poor compensation for all the s*** done
I like to play bw but after this my lvls of motivation are very low, like everyone else I lost drops, runes , EVO points, merges and so on. I'm really pissed off.
__________________ IGN = white lady
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09-23-2015 17:51 |
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Luna Kai
Newbie
Registration Date: 02-14-2013
Posts: 5
Location: UK Race in game: Absorber Clan: BoS
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what happened to all auctioned items also week of super sweet drops would be nice and week of souv shop
__________________ You cant touch this :3
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09-23-2015 17:58 |
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coolmansarat
Junior Member
Registration Date: 06-22-2013
Posts: 18
Location: nocrapsville Race in game: Cultist Clan: AS
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as compensation let everyone get the grand prize given at lottery
__________________ RnG is actually a sadist dinosaur reaping pleasures out of failed upgrades and quests and ambushes and expeditions and arenas and koths.
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09-23-2015 18:49 |
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deadpool
Member
Registration Date: 02-18-2009
Posts: 34
Race in game: Absorber Clan: KHORNE
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What about those who bought premium? No premium and no REAL MONEY
__________________ grimclash [UK1]
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09-23-2015 19:21 |
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Scourge
Triple Ace
Registration Date: 08-01-2013
Posts: 221
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By the way extending auctions by 24 hours is worth nothing considering there are no auctions....
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09-23-2015 19:34 |
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